Hospitality

Duration: 4 years

Number of credits: 248 ECTS

Language of instruction: English

Advantages:

Bachelor’s degree programme in Hospitality is aimed at preparing highly qualified personnel in the hospitality sector with expertise in service standards, management of hotel and restaurant enterprises. Creating competitive personnel potential for the development of small and medium-sized businesses in the hospitality sector, both in the local and international markets.

The educational programme is formed on the basis of the requirements of the State Education Standards of the Republic of Kazakhstan, as well as the requirements of professional standards, the modern market and employers.

The Hospitality programme has been developed taking into account the best international practices and the requirements of the modern labour market to the specialists in the field of hospitality and tourism. The best international practices were taken into account while compiling the programme.

— Admission Requirements —

Learning outcomes:

• conduct analysis of case studies targeting issues on hospitality and service fields;
• demonstrate effective communication skills with guests in multicultural environments;
• be creative and flexible in making decisions on work-related issues;
• identify and assess issues on service quality in hotel and restaurant management
• processes in hospitality establishments;
• apply standard safety procedures and management skills in F&B service and operations;
• stage an actual event using management, marketing and financial principles and theories;
• perform and maintain various housekeeping services for guest and facility operations;
• build professional relationships, work productively in teams, and gain leadership skills;
• apply qualitative and quantitative research skills in hospitality industry;
• work with different types of operational systems utilized within large hotel chains and restaurants;
• use the best practices of hospitality industry for developing operational and strategic plans;
• organize projects in the field of hospitality (hotel and restaurant management).