Psychological Support Service

When Should I Contact the Psychological Support Service?

You can seek support for a wide range of concerns, including:

• Family Relationships – Challenges in child-parent dynamics, sibling relationships, and other family-related issues.
• Interpersonal Relationships – Difficulties in forming or maintaining relationships, conflicts, and feelings of loneliness.
• Romantic Relationships – Concerns related to gender interaction and personal relationships.
• Academic Performance – Struggles with university adaptation, homesickness, academic stress, procrastination, conflicts, and worries about academic challenges.
• Self-Acceptance & Self-Esteem – Concerns about appearance, abilities, personal growth, and transitioning into adulthood.
• Health Issues – Mental health concerns, psychosomatic illnesses, and disabilities.
• Emotional Well-being – Feelings of apathy, depression, anxiety, fear, emotional suppression, or aggression.
• Suicidal Thoughts & Crisis Situations – Thoughts, actions, or attempts related to self-harm.
• Addictive Behaviours – Eating disorders, co-dependency, nicotine addiction, gambling addiction, and other forms of substance or behavioural addiction.
• Trauma & Violence – Experiencing physical, emotional, sexual, or economic violence, harassment, or grief due to the loss of loved ones.

If you’re struggling with any of these issues, don’t hesitate to reach out for support.

Reach Out for Support

Frequently Asked Questions

Is my data kept confidential?

Yes, anonymity and confidentiality are strictly maintained.

How can I schedule a consultation?

You can go to https://forms.gle/zT7nMTFPVAEa3bnn7

Where should I go if the Psychological Support Service is closed or in case of an emergency?

— Emergency crisis situation for any issues 150;
— Crisis Centre, Bulanty str., 87172497889.

What is mental health?

Mental health is a state of mind. With normalized mental well-being, people cope with stressful situations and can realize their potential, study and work, and successfully contribute to the development of society.

I'm thinking about hurting myself— what should I do?

The first step is to seek help – through a helpline, a specialist or just an adult. It is important not to be silent about your condition and to allow yourself to receive help. Practical tips for good mental health:

Be physically active;
Eat healthy;
Appreciate yourself and others;
Talk about your feelings;
Stay in touch with friends and loved ones;
Look out for others;
Learn new skills;
Do something creative;
Take breaks;
Ask for help.

Practical Tips for Good Mental Health

10 practical tips for maintaining good mental health:

Regular physical activity: Exercise or simply take a walk in the fresh air. Physical activity helps to reduce stress levels and improve your mood.
Healthy food: Have a balanced diet, include vegetables, fruits, whole grains and proteins. Avoid excess sugar intake and fatty foods.
Sleep: Get enough sleep (7-9 hours a night). Lack of sleep can negatively affect mood and cognitive function.
Stress management: Learn relaxation techniques such as meditation, deep breathing or yoga. This will help to reduce stress levels.
Social networks: Keep in touch with friends and family. Social support is important for emotional wellbeing.
Goal Setting: Set realistic goals and achieve them step by step. It helps you feel more confident and motivated.
Positive thinking: Try to focus on the positive aspects of life and avoid negative thoughts. Keep a gratitude diary by writing down three things you are grateful for each day.
Work- life balance: Make time to relax and have fun, while keeping your work-life balance in mind.
Helping others: Participate in volunteering programmes or simply help people around you. Helping others can lift your mood and make you feel better.
Professional help: If you feel that you can’t cope on your own, don’t hesitate to seek help from a counsellor or psychotherapist.

Psychological Support Service

Madina Abilova

Counselling Psychologist

mz_abilova@kazguu.kz

Sabina Sagimbayeva

Counselling Psychologist

ssagimbayeva@kazguu.kz

Togzhan Toqbergen

Counselling Psychologist

t_tokbergen@mnu.kz

Frequently Asked Questions