Hospitality

BACHELOR OF SERVICE MANAGEMENT IN “6В11101 – HOSPITALITY”

The Hospitality programme has been developed taking into account the best international practices and the requirements of the modern labour market to the specialists in the field of hospitality and tourism. The best international practices were taken into account while compiling the programme.

The Hospitality programme is designed to meet the State Educational Standards of the Republic of Kazakhstan, as well as industry-specific professional standards and modern labour market demands. The program has been reviewed and validated by the Business Council of the School of Liberal Arts (SLA), which includes both Kazakhstani and international experts from the tourism and hospitality industry.

The program is available in two study formats:

• Full-time (4 years) – Requires 248 academic credits and is intended for students entering with secondary education.

• Accelerated (3 years) – Designed for students with secondary vocational education, allowing them to complete 192 academic credits by re-crediting relevant coursework from college.

Students have the flexibility to design their own individual study plan, tailoring their education to their career aspirations. A detailed course catalogue is available through the School of Liberal Arts (SLA).

Key Advantages of the Hospitality Programme

• Strong Industry Partnerships. Collaboration with leading national and international hospitality companies, including major business enterprises and private sector organizations. Extensive internship opportunities in top-tier hotels and hospitality establishments, providing students with hands-on industry experience.
• Specialized Minors to Enhance Career Prospects. Service Management (Dual Programme) – In partnership with St. Regis Astana, The Ritz-Carlton Astana, and Sheraton Astana, offering up to 6 months of practical training.
• Hotel and Restaurant Business
• Marketing in Tourism and Hospitality
• Certification Internship Programs (3 months) – Such as MNU-Hilton Astana and MNU-Sheraton Astana.

• Double Degree Opportunities. Partnerships with top-ranked hospitality universities, including:

• Swiss Hotel Management School
• Hotel Institute Montreux (ranked among the world’s top 10 hospitality universities by QS World University Rankings)
• La Rochelle Tourism and Hospitality School (Excelia Group)

• Entrepreneurial Experience. Students actively participate in business projects as part of their studies. One notable project is a student-run travel company, aimed at promoting domestic tourism among young people.

AIMS AND OBJECTIVES OF THE EDUCATIONAL PROGRAMME

Aim of the programme: preparation of highly qualified personnel in the hospitality sector with expertise in service standards, management of hotel and restaurant enterprises. Creating competitive personnel potential for the development of small and medium-sized businesses in the hospitality sector, both in the local and international markets.

About the programme (description):

Aim of the Programme: The Programme of Bachelor in Hospitality with the focus on hotel management and operations aims to raise a new generation of multilingual hospitality professionals who are aware of all aspects of hotel service standards. In addition, the Programme is aimed at training culturally diverse hospitality leaders for rapidly growing and challenging
world of hospitality industry.

Taking into account the available range of courses offered during the program, student can take up to 2 Minors during the whole period of the Programme and acquire Certificate Programme Hilton-Astana. In addition, the graduates will be capable of learning one extra foreign language (Chinese/Spanish/Italian/German/French/Korean) within the programme, which makes the future professionals of the field fairly competitive candidates.

The educational programme is formed on the basis of the requirements of the State Education Standards of the Republic of Kazakhstan, as well as the requirements of professional standards, the modern market and employers.

Learning outcomes

Upon completion of the Programme the graduates will learn to:

• conduct analysis of case studies targeting issues on hospitality and service fields;
• demonstrate effective communication skills with guests in multicultural environments;
• be creative and flexible in making decisions on work-related issues;
• identify and assess issues on service quality in hotel and restaurant management
• processes in hospitality establishments;
• apply standard safety procedures and management skills in F&B service and operations;
• stage an actual event using management, marketing and financial principles and
  theories;
• perform and maintain various housekeeping services for guest and facility operations;
• build professional relationships, work productively in teams, and gain leadership skills;
• apply qualitative and quantitative research skills in hospitality industry;
• work with different types of operational systems utilized within large hotel chains and
  restaurants;
• use the best practices of hospitality industry for developing operational and strategic
  plans;
• organize projects in the field of hospitality (hotel and restaurant management).